hbejj Privacy Policy

1. Introduction & Applicability

hbejj is an online betting and casino platform operated for players in Bangladesh. To use our services, you are required to provide certain personal information. This privacy policy ("Policy") defines how hbejj handles that information.

This policy applies to our website, mobile version, and all associated digital services. When you use any service of hbejj, you are considered to have consented to the collection and processing of information under this policy.

2. Information We Collect

To create an account and use services on hbejj, we need to collect certain information. Below is a breakdown by type of information:

a. Personal Identification Information

• Full name
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• National ID or passport number (when identity verification is required)

b. Financial Information

• Mobile banking number (bKash, Nagad, Rocket, or Upay)
• Transaction history and amounts
• Deposit and withdrawal records

c. Technical Information

• IP address
• Browser and operating system type
• Device identifier information
• Cookies and session data
• Logs of your activity on the platform

d. Gaming Behaviour Information

• Play history and preferences
• Betting patterns
• Responsible gaming information (self-set limits, etc.)

3. Purpose of Data Collection

hbejj collects and uses your information only for specific and legitimate purposes. No information is collected in excess or unnecessarily.

• Account creation and management: To keep your account active and manage it properly.
• Identity verification: To prevent fraud and ensure the security of the platform.
• Financial transaction processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, or Upay.
• Service improvement: To make the platform more usable and user-friendly.
• Responsible gaming: To identify problematic gambling behaviour and take preventive action.
• Communication and support: To share important information regarding your account or transactions.
• Marketing communications: To send relevant offers and promotional messages, with your consent.
• Technical security: To prevent unauthorised access and cyberattacks.

4. Data Privacy & Security Measures

hbejj gives the highest priority to the protection of your information. We use industry-standard security measures, which include:

• SSL encryption: All data exchanged between your browser and our servers is protected by SSL encryption.
• Encrypted database: Stored data is kept in an encrypted state to prevent unauthorised access.
• Access control: Only authorised staff can access your information, and only when specifically required.
• Security audits: Regular security reviews are conducted to identify and resolve vulnerabilities.
• Firewall and anti-fraud systems: Automated systems are in place to detect suspicious activity.

However, 100% security on the internet cannot be guaranteed. So while we make every effort, we cannot assure complete security. Please also keep your login password confidential and sign out after logging in on an unfamiliar device.

5. Sharing Information with Third Parties

hbejj never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

a. Service Providers

Information may be shared with our technology infrastructure, payment processing, or game providers, only to the extent necessary to deliver the service. These partners are obligated to comply with our privacy standards.

b. Legal Obligations

hbejj may disclose information when required to comply with a court order, a lawful request from a government authority, or applicable law. This will occur in situations where withholding the information would be unlawful.

c. Fraud Prevention

In cases of cybercrime or serious fraud, relevant information may be shared with the concerned authorities.

6. Cookie Policy

Cookies are used on the hbejj website. Cookies are small text files stored in your browser that ensure the website functions correctly.

Types of cookies we use

• Essential cookies: Necessary for keeping login sessions active, security verification, and core functionality.
• Performance cookies: Help analyse how you use the website in order to improve the quality of the service.
• Preference cookies: Used to remember your language or other preferences.

It is possible to disable cookies through your browser settings, but this may affect some functionality of the platform.

7. Data Retention Period

hbejj retains your information for only as long as necessary — to provide services, meet legal obligations, or for legitimate business needs.

• Active account data: For as long as the account remains active.
• Closed account data: For a specific period as required by law.
• Financial transaction records: For the period required by legal obligations.
• Marketing consent: Until you withdraw your consent.

Once the retention requirement for data has ended, hbejj securely deletes or anonymises it.

8. Your Rights

hbejj believes you have rights over your own information. You can exercise the following rights at any time:

• Right to access: You can request to know what information we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you can request that your information be deleted.
• Right to restrict processing: In some cases, you can request that the processing of your information be limited.
• Right to opt out of marketing: You can opt out of promotional communications at any time.
• Right to complain: If you are dissatisfied with how we manage your information, you can file a complaint with the relevant authority.

To exercise these rights, please contact the support team. Some information may need to be retained due to legal obligations or fraud investigations.

9. Protection of Minors' Information

hbejj is an adults-only platform. Only those aged 21 or above may use this platform. hbejj does not knowingly collect information from anyone under the age of 21.

If we have reason to believe that a minor has created an account, that account will be closed immediately and the associated information will be securely deleted.

10. Third-Party Links & Services

The hbejj platform uses software from various game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, and Ezugi. These providers follow their own privacy policies.

Third-party platforms such as bKash, Nagad, Rocket, and Upay are used for payments. When using these services, their own policies apply, for which hbejj is not responsible.

11. Changes to the Policy

hbejj reserves the right to update this privacy policy as needed. If any significant changes are made:

• A public notice will be posted on the platform.
• Registered email addresses will be notified.
• Sufficient time will be given before the new policy takes effect.

If you continue to use the platform after a change, you will be considered to have agreed to the updated policy. It is therefore a good idea to check this page regularly.

12. Contact & Complaints

For any questions, complaints, or requests to correct information regarding this privacy policy, please contact our support team. hbejj provides support in Bengali and English 24 hours a day, 7 days a week.